I experienced a major plumbing problem with my kitchen sink at approximately 10:30 AM and was unable to use it. After several unsuccessful attempts to correct the problem, I called CHW at about 12:00 noon. The plumbing company they contacted was able to have a plumber at my house by 3:00 PM. He corrected the problem in about 1 hour. I believe that purchasing a CHW warranty contract was one of the smartest decisions I have made in the last 2 years. I would recommend this company to my family and friends.